FAQs

We are a small team and to keep things expedited and our processes lean we update our faq section regularly based on our customer's queries. In case you don't find an answer to your question below, please email us with your Order Number or the Full Name that was used to place the order: orders@botaniclush.com We typically respond within a few hours, but sometimes if we are backed up it can take 1-2 business days to get back..

We only ship orders between Mondays and Thursdays. So processing time depends on when you placed your order and the items you ordered. Most orders are processed within 2 business days. some orders usually take 5 days to process as we very thoughtfully curate them based on the choices made. We usually use 2 day shipping since we don't want plants to spend extra time in transit and delivery details with tracking information is sent to the email on file.

Shit happens! We do our best to secure our products beautifully but transit can be brutal for certain items. If you have received a defected item, please take a photo within 3 days of receiving it and email us details along with your order number: orders@botaniclush.com and we'll take care of it.

We unfortunately can't accept returns on plants that arrived healthy but you somehow don't like. We constantly update our curation based on customer feedback, so please do let us know why and if it's something we hear from multiple customers we'll 100% take action. If your plant arrived damaged due to transit, please immediately send us a photo and we'll be happy to replace it.

In short, Yes. Plants are sensitive creatures, and just like bringing a new pet home, you really have to invest some labor of love into plant care to see these living beings thrive. If your plant first arrived well and you follow our care instructions, these beings will stay with you for a long long time. But if for some reason despite your best efforts the plant gives up on you within the first 15 days, we will replace it.

The processing time depends on several things: the type of order, the type of plant, and when you place it. We try to limit the plant's time in the box as much as possible in order to ensure it arrives happy and healthy. Most plants can be shipped Monday through Friday, in order to make sure they don’t get stuck in a mailroom over the weekend. We do not ship orders on Saturdays or Sundays. Standard Shipping takes 5-10 business days to arrive, depending on location. Please note shipping timeline can differ during holiday seasons.

We currently ship within Kerala state only.

To purchase lots of plants for a special project or occasion (quantities greater than twenty), send an email to hello@botaniclush.com. We’ll be happy to help. Please note that depending on the day, it may take 48 hours to receive a response.

It is the nature of handmade pottery and living plants to have slight variations in color, texture, finish, and size. When you order a handmade container from The Sill, you are choosing a one-of-a-kind piece, thus you can expect there will be subtle differences from what is displayed online. If you feel as we do, this is part of the charm of handmade pottery! And plants are living, breathing things – no two are exactly alike! Finally, while we make every effort to display our potted plant colors as accurately as possible, the colors you see will depend upon your monitor. If ever you are unhappy with the differences in your piece versus what is displayed online, please contact us.

We accept all major credit cards. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order is delivered.

We are always interested in exploring new talent. If you are genuinely interested in working with us and think you may have something to contribute, please send your CV to hello@botaniclush.com